At Aqary 247, we strive to provide the highest quality service for our customers. However, we understand that circumstances may arise where you might require a refund. This refund policy outlines the conditions under which refunds are granted for our services.

1. Refund Eligibility

Refunds are available under the following circumstances:

• Technical Issues: If the service is unusable due to technical issues caused by Aqary 247 and we are unable to resolve the problem within a reasonable time frame (30 days).
• Billing Errors: If you were charged incorrectly or for a plan not chosen.
• First-Time Subscription Cancellation: If you are unsatisfied with Aqary 247 within the first 30 days of your initial subscription purchase, you are eligible for a full refund.

2. Non-Refundable Conditions

Refunds are not granted for:

• Change of mind after the first 30 days of subscription.
• Partial use of services within a billing cycle.
• Downgrades from higher-tier plans (e.g., from Premium to Starter) during the subscription period.
• Misuse of services or violation of Aqary 247's Terms of Service.

3. Refund Process

To request a refund, please follow these steps:

• Contact our support team at contact@value-ocean.com with your account details and the reason for your refund request.
• Our team will review your case within 7 business days and notify you of the outcome.
• Approved refunds will be processed within 10 business days and credited back to the original payment method.

4. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard.

Canceling your subscription ensures no further charges for subsequent billing cycles but does not guarantee a refund for the current billing period.

5. Modifications to the Refund Policy

Aqary 247 reserves the right to modify this refund policy at any time. Changes will be communicated through our website and will take effect immediately upon posting.

If you have any questions about this policy or need further clarification, please contact us at contact@value-ocean.com.